This is OAGTN Technologies FZCO’s policy for Online Payments, Refunds and Cancellations ("Policy"). This policy applies only to activities OAGTN Technologies FZCO ("Company") engages in on its website hellopickups.com ("Website") or Hello Pickups Application and does not apply to any OAGTN Technologies FZCO’s activities that are "offline" or unrelated to the website or Application.
The Website/Application may offer its users to pay for services delivered by our service partners using their credit cards. In those cases, the user will only be charged once our service partner has either confirmed, verbally or using the Company’s systems, that the service has been delivered. The Company will not seek the confirmation of the user that the service has been delivered before processing a payment.
PAYMENT CONFIRMATION : The Website user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The Company will send the confirmation after the payment has been processed as soon as practically possible.
REFUNDS : Should the Company, based on the delivery confirmation of our service partner, charge a user and it turns out that the service was in fact not delivered; the Company will refund the full amount to the user and seek compensation for the refund from the service provider. It is the responsibility of the Website user to ensure to bring such cases to the attention of the Company by emailing firstname.lastname@example.org.
If the customer is making the payment initially for booking and later if cancelling the same before starting the trip then the customer will be considered eligible for the refund of the amount after deducting the transaction fee if applicable.
In addition, if the pickup truck driver has canceled any booking after accepting the same, then the customer is eligible for full amount refund.
If a user perceives that the service delivered by a Company service partner was unsatisfactory or caused damages to the user’s property, it is the responsibility of the Website user to ensure to bring such cases to the attention of the Company by emailing email@example.com within 24 hours of such an incident.
The Company will attempt to mediate between the user and the service partner. The Company does this on a "best effort" basis and does not in any way guarantee that any compensation is paid to the user or that the user is refunded for the service cost. The Company may at its own discretion decide to partially or fully refund a user of the Website.
Refunds will be made onto the original mode of payment and will be processed up to 45 days depending on the issuing back of the credit card.